nurtars Privacy Policy

1 Who We Are

1.1 nurtars ("we", "us", "our", "the Platform") is an online gaming platform operating at nurtars.net, offering casino games, slots, live dealer tables, bingo, and related gaming services to players in the Philippines. nurtars operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation).

1.2 For the purposes of this Privacy Policy, nurtars is the data controller — meaning we determine the purposes and means by which your personal data is processed. Any questions regarding how nurtars handles your personal data should be directed to our support team at [email protected].

1.3 This Privacy Policy should be read together with the nurtars Terms & Conditions, which govern your overall use of the nurtars platform, and our Responsible Gaming Policy.

2 Data We Collect

2.1 nurtars collects personal data through several channels, including account registration, identity verification, payment transactions, customer support interactions, and your general use of the platform. The categories of personal data we collect include:

2.2 nurtars may also collect data about your preferences and marketing communication choices, such as whether you have opted in to receive promotional emails or SMS notifications about nurtars offers and Rewards program updates. This is always opt-in and can be changed at any time from your account settings.

2.3 Where nurtars is required to conduct enhanced due diligence under PAGCOR's anti-money-laundering requirements, we may request additional documentation such as proof of source of funds, proof of address, or other supporting financial documents. Failure to provide these documents when requested may result in the restriction of your nurtars account pending verification.

3 How We Use Your Data

3.1 nurtars uses your personal data for the following purposes:

• Account Management: To create, maintain, verify, and administer your nurtars player account, including processing deposits, withdrawals, and bonus claims.
• KYC & AML Compliance: To verify your identity and age (21+ requirement), detect and prevent fraud and money laundering, and fulfil our mandatory reporting obligations to PAGCOR and Philippine authorities.
• Service Delivery: To operate and improve the nurtars platform, ensure game integrity, process transactions, and provide customer support.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, apply self-exclusion restrictions, enforce deposit limits, and fulfil our duty-of-care obligations under PAGCOR's responsible gaming framework.
• Security & Fraud Prevention: To detect and prevent unauthorised access, account takeovers, collusion, bot activity, and other prohibited behaviours.
• Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and nurtars Rewards program updates via email or SMS. You may withdraw this consent at any time.
• Legal & Regulatory Obligations: To comply with applicable Philippine law, PAGCOR regulations, court orders, and lawful requests from regulatory or law enforcement authorities.

4 Legal Basis for Processing

4.1 nurtars processes your personal data on the following legal bases, in accordance with applicable Philippine data protection law:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary for nurtars to perform its contractual obligations to you under the nurtars Terms & Conditions, including operating your account and processing payments.
• Legal Obligation: Certain processing activities — particularly KYC identity verification, age verification, anti-money-laundering checks, and regulatory reporting — are mandatory under PAGCOR's operating conditions and Philippine law. nurtars cannot provide gaming services without completing these obligations.
• Legitimate Interests: nurtars processes technical and gaming data on the basis of our legitimate interest in operating a secure, fair, and compliant gaming platform. This includes fraud detection, security monitoring, and platform performance optimisation.
• Consent: Where nurtars processes your data for optional purposes — such as sending you marketing communications or personalising promotional offers — we do so on the basis of your explicit, freely given consent. You may withdraw consent at any time without affecting your account status.

5 Data Sharing & Third Parties

5.1 nurtars does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. We share your personal data only in the following limited and necessary circumstances:

• Payment Processors: To process deposits and withdrawals via GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, QR Ph, and 7-Eleven CLiQQ, nurtars shares the minimum necessary transaction data with certified payment service providers. These providers are bound by their own security and privacy standards.
• KYC & Identity Verification Providers: nurtars may engage third-party identity verification services to assist with KYC and age verification requirements. These providers process only the data necessary for verification and are contractually bound to confidentiality obligations.
• Game Content Providers: Some game titles available on nurtars are supplied by third-party game studios. These providers may receive session data necessary to deliver game functionality. They do not receive personally identifiable information beyond what is technically required.
• Regulatory Authorities: nurtars is obligated to provide player data to PAGCOR and other Philippine regulatory or law enforcement bodies upon lawful request. This includes mandatory suspicious transaction reports under Philippine AML law. Such disclosures are made in strict compliance with applicable law.
• Legal Proceedings: nurtars may disclose your personal data where required to do so by a valid court order, legal process, or in connection with legal proceedings to which nurtars is a party.

5.2 All third-party service providers engaged by nurtars are required to handle your personal data in accordance with applicable privacy and security standards. nurtars maintains data processing agreements with relevant third-party processors.

6 Cookies & Tracking Technologies

6.1 nurtars uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device by your browser.

6.2 The types of cookies used by nurtars include:

• Essential Cookies: Required for the platform to function correctly — including session management, login state, and security tokens. These cannot be disabled without affecting your ability to use nurtars.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limit configurations, to provide a more personalised experience.
• Analytics Cookies: Used to understand how players use the nurtars platform — which games are most popular, where players encounter issues, and how navigation flows are used — so we can continuously improve the service.

6.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the nurtars platform. nurtars does not use third-party advertising cookies or tracking pixels for cross-site advertising purposes.

7 Data Retention

7.1 nurtars retains your personal data for as long as your account remains active and for a defined period after account closure, as required by PAGCOR regulations and applicable Philippine law. In general, account data and transaction records are retained for a minimum of five (5) years following account closure to satisfy anti-money-laundering record-keeping obligations.

7.2 Communication records (support chat transcripts, emails) are retained for a period sufficient to handle any disputes or regulatory investigations that may arise in connection with your account. After the applicable retention period, personal data is securely deleted or anonymised.

7.3 Where a player has self-excluded from nurtars, their self-exclusion record is retained for the full duration of the exclusion period and for a defined period thereafter, to prevent inadvertent re-registration and to fulfil our responsible gaming obligations.

8 Data Security

8.1 nurtars implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Encryption of data in transit using industry-standard TLS protocols.
• Encryption of sensitive data at rest on nurtars servers.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments, vulnerability testing, and infrastructure monitoring.
• Secure, certified payment gateway integrations — nurtars does not store raw payment credentials on our own systems.

8.2 Despite these measures, no online platform can guarantee absolute security. nurtars strongly recommends that players use a unique, strong password for their account, enable any available two-factor authentication, and notify us immediately at [email protected] if they suspect unauthorised access to their account.

8.3 In the event of a data breach that poses a risk to player rights, nurtars will notify affected players and the relevant Philippine authorities in accordance with applicable data breach notification requirements.

9 Your Privacy Rights

9.1 As a registered nurtars player, you have the following rights with respect to your personal data, subject to applicable legal and regulatory limitations:

• Right of Access: You may request a copy of the personal data nurtars holds about you at any time.
• Right to Rectification: You may request that nurtars corrects any inaccurate or incomplete personal data held in your account.
• Right to Erasure: You may request that nurtars deletes your personal data, subject to our legal retention obligations. Note that we cannot erase data we are legally required to retain under PAGCOR or AML regulations.
• Right to Withdraw Consent: Where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Restrict Processing: In certain circumstances, you may request that nurtars restricts the processing of your personal data while an objection or complaint is being investigated.
• Right to Object: You may object to nurtars processing your personal data for direct marketing purposes at any time. You can do this by updating your communication preferences in your account settings or by contacting support.

9.2 To exercise any of the above rights, please contact the nurtars support team at [email protected]. nurtars will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable Philippine law. We may need to verify your identity before processing your request.

10 Children & Minors

10.1 nurtars is strictly an adult gaming platform. In the Philippines, the minimum legal age for casino-style gambling is 21 years. nurtars does not knowingly collect personal data from individuals under the age of 21.

10.2 All nurtars accounts are subject to mandatory age verification as part of the KYC process. Any account found to belong to a person under the age of 21 will be immediately closed, all balances will be forfeited, and the matter may be reported to PAGCOR in accordance with our regulatory obligations.

10.3 If you believe that a minor has registered an account on nurtars, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Third-Party Services & Links

11.1 The nurtars platform may reference or link to internal pages and services within nurtars.net. nurtars does not link to external third-party websites from within the platform content. However, nurtars uses third-party service providers — such as payment processors, game studios, and KYC verification providers — whose own privacy policies govern their processing of your data where applicable.

11.2 nurtars is not responsible for the privacy practices of third-party service providers beyond the contractual data processing obligations we impose on them. We encourage players to review the privacy policies of any third-party services they interact with directly, such as their GCash or Maya application, in connection with payments made to nurtars.

12 Changes to This Privacy Policy

12.1 nurtars reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered players via the email address associated with their account and display a prominent notice on the nurtars platform.

12.2 The date of the most recent revision is displayed at the top of this page. We encourage players to review this Privacy Policy periodically. Your continued use of nurtars following notification of a policy update constitutes your acceptance of the revised Privacy Policy.

12.3 If you do not agree with the revised Privacy Policy, you should discontinue use of the nurtars platform and contact our support team to request account closure in accordance with the Terms & Conditions.

13 Contact & Privacy Complaints

13.1 For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by nurtars, please contact our support team:

• Email: [email protected]
• Support is available 24 hours a day, 7 days a week.
• Please include "Privacy Request" in your message subject line so we can route your query to the appropriate team promptly.

13.2 nurtars will acknowledge all privacy-related enquiries within a reasonable timeframe and work to resolve them fairly and transparently. If you are not satisfied with our response to your privacy concern, you may escalate your complaint to the relevant Philippine data protection authority or to PAGCOR through their official channels.